Questions KC customers ask.

We deliver clean, stacked crates and dollies to your door before your move. You pack at your own pace — no assembly, no tape — then move and unpack. When you're done, we pick everything up. There's nothing to flatten, store, or recycle.

Yes. You pack and unpack on your own schedule within the rental period. Doing the packing yourself is exactly what keeps crate rental affordable compared to full-service movers.

Yes — delivery and pickup are part of every rental. We bring the crates stacked and ready; we collect the empties when you're finished. Delivery + pickup is a flat $25 (Near, 0–20 mi), $50 (Mid, 21–40 mi), or $75 (Far, 41–60 mi) based on whichever of your two move addresses is farther from our Leavenworth, KS warehouse. We're local-only — both addresses must be inside the 60-mile service area.

Yes. Every rental package includes dollies — 1 for studios, 2 for 1- and 2-bedroom packages, 3 for 3-bedroom, 4 for 4-bedroom, and 5 for 5+ bedroom. You can stack crates on dollies four high and roll an entire stack from the door to the truck.

Typically someone 18 or older should be present to receive and sign for the delivery. If that's not possible, contact us in advance — we can often arrange a safe drop-off if there's a secure spot like a garage or covered porch.

You don't haul them anywhere. We come to you and pick them up at the end of your rental window. Just have them emptied and stacked.

As a rough guide: a studio or one-bedroom needs about 20–30 crates, a two-bedroom 45, a three-bedroom 65, a four-bedroom 85, and a five-plus-bedroom home 100 or more. Kitchens and garages drive the number up. Tell us your home size and we'll recommend an exact package.

Most 2-bedroom apartments need about 45 crates. That's our standard 2-bedroom package — 45 crates and 2 dollies for $159 (1 week) or $199 (2 weeks). Heavy kitchens or book collections may push the count up; we can deliver extras at $4 each.

Each crate is approximately 27 × 17 × 13 inches (about 2.5 cubic feet) — roughly the size of a large cardboard moving box. Rated for 70–80 pounds of contents. Uniform sizing makes loading the truck and organizing the new place far easier than mismatched cardboard.

Crates are great for books, kitchenware, files, electronics, clothing, and most household goods. Pack oversized art, mattresses, hanging clothes, large TVs, and lamps separately with their own boxes. Don't pack liquids loose (seal them in a bag first), hazmat, propane, paint, or ammunition — these need different transport entirely.

Yes. Every crate is cleaned and sanitized between rentals using eco-friendly cleaners and CDC-recommended surface protocols. Unlike used cardboard, they don't carry dust, pests, or moisture from a previous move.

Yes. Our crates have rigid walls that don't buckle, tear, or collapse when stacked four high, and secure latching lids that keep out dust and moisture. For dishes, electronics, books, and files, that's meaningfully more protection than cardboard.

Yes — they're designed to stack securely four high on a dolly and hold their shape, which is what makes loading the truck efficient and safe.

Yes, attached latching lids — sealed with a reusable zip tie. No tape required, nothing to lose, and the seal provides chain of custody for sensitive items.

Normal wear is on us. Damaged or unrecoverable crates are $35 each. Lost dollies are $75. We publish the full damage policy — no surprise fees at pickup.

Pricing is based on the number of crates and the rental length. Studio package: $89/week. 1 Bedroom: $129. 2 Bedroom: $159. 3 Bedroom: $189. 4 Bedroom: $249. 5+ Bedroom: $299. All include dollies, zip ties, labels. Delivery + pickup is a flat $25 (Near, 0–20 mi from our Leavenworth warehouse), $50 (Mid, 21–40 mi), or $75 (Far, 41–60 mi). The fee follows whichever of your two move addresses is farther.

For most full-home and office moves, yes — once you add up new boxes, tape, labels, packing time, and disposal, rental is comparable or cheaper, with far less effort on both ends. Buying boxes runs $195–$240 for a typical 2-bedroom move; our 2-bedroom package is $199 with no setup or breakdown labor.

Standard rental is one or two weeks. Need longer for a staged or phased local move? Just tell us up front and we'll set the right window — extension weeks run $30–$90 per package per week. (We're a local Kansas City service — crates must return to our Leavenworth warehouse and don't leave the metro.)

Yes. Just call before your return date. Extension weeks are inexpensive and there's no re-delivery fee.

Cancel 48+ hours before your delivery date and you get a full refund on the package fee, no questions. Cancellations inside 48 hours of delivery get a 50% refund — by that point we've already pulled your crates from available inventory for your dates. (We don't sell crates and don't accept returns the way retail does — once your rental window starts, the package fee is non-refundable. You can still reschedule your delivery date for free as long as you give us reasonable notice.)

Reach out and we can typically add crates quickly. Extra crates are $4 each delivered.

Same-day delivery is available across Near and Mid zone addresses for orders placed before 11 AM. Far-zone addresses (Independence, Lee's Summit, Blue Springs) are typically next-day. Same-day is standard in Leavenworth — that's our home base. For peak season (June through early August), book 1–2 weeks ahead for tight dates.

We're local-only: we serve the greater Kansas City metro within a 60-mile driving radius of our Leavenworth, KS warehouse, on both sides of the state line. That includes Kansas City MO and KS, Overland Park, Olathe, Lee's Summit, Independence, Shawnee, Lenexa, Leawood, Blue Springs, Liberty, Parkville, Lawrence, and Leavenworth. BOTH your pack-up and your move-in addresses must be inside the 60-mile area. Not sure if you're in range? Ask and we'll confirm your two addresses quickly.

Yes. KC straddles Missouri and Kansas, so plenty of our customers move from one side to the other. We deliver crates on either side of State Line Road and pick them up on the other — same rental period, same flat $25 / $50 / $75 delivery fee (no cross-state surcharge). Both addresses just need to be inside our 60-mile service area.

Yes — office and commercial moves are a great fit. Lidded, stackable, dolly-friendly crates let staff pack their own desks, color-code by department, and move with minimal downtime and no debris. We offer small office, medium office, and custom large packages with net-15/net-30 billing.

Yes — and crates handle ice and snow far better than cardboard. If your move is delayed by weather, we extend the rental at no charge. Call us as soon as forecasts shift and we'll keep your slot.

No separate deposit. You pay the rental cost at booking; we keep a card on file in case of damaged or missing items per our published policy.

Credit and debit cards through our online checkout. For commercial accounts, we can invoice net-15 or net-30 with approved credit.